Consulting

AI Systems

I help businesses design, automate and modernise their operations using practical technology and AI systems. With more than 10 years across large IT projects, CRM platforms, integrations, data migration and digital transformation, I bring enterprise delivery experience to modern AI implementation.

10+
Years enterprise delivery
9
Sectors worked across
15+
Platforms and tools
End-to-end
Discovery to go-live

How I work

A disciplined approach to every engagement

  1. 1

    Understand the problem properly

    Every engagement starts with structured discovery. I ask the right questions, map your current state and identify where technology can genuinely improve operations — not just add complexity.

  2. 2

    Design before building

    I produce clear functional and technical design before a line of code is written. This keeps projects scoped, on budget and aligned to what the business actually needs.

  3. 3

    Deliver with discipline

    I work hands-on through implementation, testing and go-live. Whether I'm the delivery lead, the solution architect or the builder, I stay close to the work until it's done properly.

What I do

Technology that works — from strategy through to delivery

I am an enterprise IT consultant and AI systems builder. My background spans CRM platforms, customer data, system integrations, data migrations, business analysis and large-scale digital transformation across health, government, financial services, retail and more.

AIOS Design, Configuration & Deployment

End-to-end design and deployment of AI operating systems — purpose-built agents, workflows and integrations that run your business operations.

  • AI system architecture and agent design
  • Configuration, testing and go-live deployment
  • Integration with existing platforms and data sources
  • Ongoing optimisation and performance monitoring

AI Agents & Automation

Practical AI systems connected to your real data and workflows — built to reduce manual work and surface the right information.

  • AI agents integrated with your existing platforms
  • Automated workflows replacing repetitive processes
  • Document analysis, data extraction and routing
  • AI-assisted reporting and decision support

CRM & Customer Platforms

Design, configuration, migration and delivery of CRM and customer platforms — with deep Salesforce ecosystem experience.

  • Salesforce Sales, Service, Health and Experience Cloud
  • CRM strategy, design and re-implementation
  • Customer portal design and build
  • Service operations and contact centre integrations

Industries

Sectors I've worked across

10+ years across regulated, complex and high-stakes technology environments.

Health & Mental Health Aged Care Government & Public Sector Superannuation Financial Services Ecommerce & Retail Property Professional Services Not-for-Profit

Platforms & tools

Broad platform experience

Manus Twilio Retell AI Vercel Supabase Airtable Google Cloud Cloudflare Salesforce MuleSoft Shopify Customer Portals CTI Platforms SMS Platforms Data Warehouses POS Systems Claude AI

Delivery capabilities

Across the full project lifecycle

From discovery and design through to UAT, training and go-live — I've covered every phase of enterprise technology delivery.

  • System architecture across complex environments
  • Stakeholder management and vendor coordination
  • Business analysis and functional design documentation
  • Integration design and delivery oversight
  • UAT planning, scripting and facilitation
  • Delivery governance and programme-level reporting

Current focus

AI works best when it's connected to real operations

I've spent more than a decade working inside enterprise technology environments — mapping systems, cleaning data, designing integrations, managing complex delivery. I apply that experience to building AI agents and automations that are practical, connected and usable from day one.

  • AI agents that connect to your CRM, ticketing system or operations platform
  • Automated workflows that replace manual, repetitive processes
  • Document analysis, data extraction and intelligent routing
  • AI-assisted reporting and decision support
  • Custom AI tools built around how your business actually works

Ready to modernise your operations?

Whether you want to automate internal workflows, connect your tools, or build AI agents for your business, I can help you design a practical AI system that fits the way you work.