Privacy Policy

Last updated: 1 July 2025

Deliver Blue AI ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

  • Personal details: name, email address, phone number, address, and other contact information.
  • Account information: username, password, and preferences related to our services.
  • Payment information: credit/debit card details and billing information for transactions.
  • Technical information: IP address, browser type, operating system, and device details.
  • Usage data: information about how you use our website, such as pages viewed and actions taken.
  • Scheduling information: when you book a call, the time you select, your name, email address, company name, optional phone number, an optional description of what you want to discuss, and your browser's timezone.
  • Other information: any additional information you voluntarily provide, such as feedback or survey responses.

2. How We Collect Information

We collect personal information in the following ways:

  • Directly from you: when you sign up, fill out forms, make purchases, or contact us.
  • Automatically: through cookies, web beacons, and other tracking technologies when you use our website.
  • From third parties: from service providers or partners that assist us in delivering services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, operate, and improve our services.
  • To process transactions and send you confirmations.
  • To respond to your enquiries and provide customer support.
  • To send marketing communications, newsletters, or promotional materials (you can opt out at any time).
  • To analyse website usage and improve user experience.
  • To comply with legal obligations or enforce our terms and conditions.

4. Disclosure of Your Information

We may share your personal information with:

  • Service providers: third-party vendors that help us operate our website and services. When you book a call, Google LLC processes the booking on our behalf: the meeting is created in Google Calendar and Google sends you the invitation and Google Meet link.
  • Legal authorities: when required by law or to protect our legal rights.
  • Business transfers: in connection with a merger, sale, or transfer of all or part of our business.

We will not sell or rent your personal information to third parties for their marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to collect usage data and enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more detail, see our Cookie Policy.

6. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no system can guarantee complete security. If you suspect a data breach, please contact us immediately.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details below.

8. Cross-Border Data Transfers

Enquiries you submit through our contact form are stored in our customer relationship management (CRM) system and may trigger an internal notification to our team. Some of the service providers we rely on for hosting and notifications may store or process your information on servers located outside Australia. Where your personal information is transferred or accessed overseas, we take reasonable steps to ensure it is handled in accordance with the Privacy Act and the APPs.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, and we encourage you to review it regularly.

11. Complaints

If you believe we have breached your privacy rights, please contact us first so we can investigate and attempt to resolve your concern. We will respond to your complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au, by phone on 1300 363 992, or by post to GPO Box 5218, Sydney NSW 2001.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [email protected] or through our contact form.