--- title: Legal | Deliver Blue AI source: https://www.deliverblue.ai/legal --- # Legal - [Privacy Policy](#privacy-policy) - [Terms of Service](#terms-of-service) - [Cookie Policy](#cookie-policy) ## Privacy Policy Last updated: 1 July 2025 Deliver Blue AI ("we", "us", "our") is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). ### 1. Information We Collect We may collect the following types of personal information: - **Personal details:** name, email address, phone number, address, and other contact information. - **Account information:** username, password, and preferences related to our services. - **Payment information:** credit/debit card details and billing information for transactions. - **Technical information:** IP address, browser type, operating system, and device details. - **Usage data:** information about how you use our website, such as pages viewed and actions taken. - **Scheduling information:** when you book a call, the time you select, your name, email address, company name, optional phone number, an optional description of what you want to discuss, and your browser's timezone. - **Other information:** any additional information you voluntarily provide, such as feedback or survey responses. ### 2. How We Collect Information We collect personal information in the following ways: - **Directly from you:** when you sign up, fill out forms, make purchases, or contact us. - **Automatically:** through cookies, web beacons, and other tracking technologies when you use our website. - **From third parties:** from service providers or partners that assist us in delivering services. ### 3. How We Use Your Information We use your personal information for the following purposes: - To provide, operate, and improve our services. - To process transactions and send you confirmations. - To respond to your enquiries and provide customer support. - To send marketing communications, newsletters, or promotional materials (you can opt out at any time). - To analyse website usage and improve user experience. - To comply with legal obligations or enforce our terms and conditions. ### 4. Disclosure of Your Information We may share your personal information with: - **Service providers:** third-party vendors that help us operate our website and services. When you book a call, Google LLC processes the booking on our behalf: the meeting is created in Google Calendar and Google sends you the invitation and Google Meet link. - **Legal authorities:** when required by law or to protect our legal rights. - **Business transfers:** in connection with a merger, sale, or transfer of all or part of our business. We will not sell or rent your personal information to third parties for their marketing purposes. ### 5. Cookies and Tracking Technologies We use cookies and similar technologies to collect usage data and enhance your browsing experience. You can manage your cookie preferences through your browser settings. For more detail, see our [Cookie Policy](https://www.deliverblue.ai/legal#cookie-policy). ### 6. Storage and Security We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, or disclosure. However, no system can guarantee complete security. If you suspect a data breach, please contact us immediately. ### 7. Access and Correction You have the right to access the personal information we hold about you and to request corrections if the information is inaccurate, out of date, or incomplete. To make such a request, please contact us using the details below. ### 8. Cross-Border Data Transfers Enquiries you submit through our contact form are stored in our customer relationship management (CRM) system and may trigger an internal notification to our team. Some of the service providers we rely on for hosting and notifications may store or process your information on servers located outside Australia. Where your personal information is transferred or accessed overseas, we take reasonable steps to ensure it is handled in accordance with the Privacy Act and the APPs. ### 9. Third-Party Links Our website may contain links to external websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies. ### 10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The latest version will be posted on our website, and we encourage you to review it regularly. ### 11. Complaints If you believe we have breached your privacy rights, please contact us first so we can investigate and attempt to resolve your concern. We will respond to your complaint within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at [oaic.gov.au](https://www.oaic.gov.au), by phone on **1300 363 992**, or by post to GPO Box 5218, Sydney NSW 2001. ### Contact Us If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at [team@deliverblue.ai](mailto:team@deliverblue.ai) or through our [contact form](https://www.deliverblue.ai/contact). ## Terms of Service Last updated: 1 July 2025 ### 1. Acceptance of Terms By accessing and using this website, you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these terms, please do not use this website. ### 2. Use License Permission is granted to temporarily download one copy of the materials (information or software) on Deliver Blue AI's website for personal, non-commercial transitory viewing only. This is the grant of a licence, not a transfer of title. ### 3. Consumer Guarantees Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services re-supplied if they fail to be of acceptable quality. ### 4. Disclaimer and Limitation of Liability To the extent permitted by law (including the Australian Consumer Law), the materials on Deliver Blue AI's website are provided on an "as is" basis. To the extent we are able to limit our liability at law, our liability for any failure is limited, at our option, to re-supply of the services or the cost of re-supplying the services. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified. ### 5. Governing Law These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts of Victoria, Australia. ### Contact Us If you have any questions about these Terms of Service, please contact us through our [contact form](https://www.deliverblue.ai/contact). ## Cookie Policy Last updated: 1 July 2025 ### 1. What Are Cookies Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the service or a third party to recognise you and make your next visit easier and more useful to you. ### 2. How We Use Cookies We use cookies for the following purposes: - To enable certain functions of the service. - To provide analytics. - To store your preferences. ### 3. Types of Cookies We Use - **Essential cookies:** necessary for the website to function. These are always active. - **Preference cookies:** remember your preferences and settings. - **Analytical cookies:** help us understand how visitors interact with the website (e.g. page views, traffic sources). We do not use advertising or behavioural tracking cookies. ### 4. Your Choices Regarding Cookies You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Please visit the help pages of your web browser for instructions. Note that if you refuse cookies, some features of our website may not function correctly. ### Contact Us If you have any questions about our use of cookies, please contact us through our [contact form](https://www.deliverblue.ai/contact).